I am an general customer of BSNL .I am having many complaints regarding the function of this government body in our state and those compliants are as follows-:
1) its customer care number off at any time .
2) they also provide message facility for which Rs 2/- balance is deducted. but the reply comes that your request cannot be processed.
3) even if we go in the office of BSNL with our compliants we are not getting suitable response from the employees out there .
so these are problem faced in government functioning body of our nation
hope so this will end someday..